Reference

How sampurnatoto Protects Your Account and Payment Details

Your account information, deposit and withdrawal records, and personal data stay secure on our platform.

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sampurnatoto How sampurnatoto Protects Your Account and Payment Details
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy and Data Rights

We answer privacy requests during business hours through multiple channels so you can reach us in the way that works for you. Whether you want to check what data we hold, request a correction, or have questions about how we use your information, our team is ready to help. Your request is treated with priority; expect a response within 14 days.

Team online

Live Chat Support

Open the chat widget in your account lobby Monday to Sunday, 08:00–23:00 Jakarta time. Our team responds to privacy and data requests within two hours during those hours.

Email Support

Send a privacy request to [email protected] with your account email and the specific information you need. We reply within 14 calendar days with full details or next steps.

In-Account Messages

Log into your sampurnatoto account, go to Settings > Messages, and submit a data request form. Responses appear in your message centre and are also sent to your registered email.

HOW WE HANDLE YOUR INFORMATION

Data Security, Cookies, Retention and Your Control

sampurnatoto uses industry-standard encryption to protect all data travelling between your device and our servers, especially payment details.

Encryption & Transport Security

All data sent from your browser or mobile app to sampurnatoto servers is encrypted using TLS 1.2 or higher. Payment details are tokenised and never stored in plain text on any server.

Cookie & Tracking Practices

We use cookies to keep you logged in, prevent fraud and measure site usage. Session cookies expire when you close your browser; optional analytics cookies can be disabled in your browser settings at any time.

Data Retention Timelines

Active account data is kept while your account exists. After closure, transaction records are held for seven years where local law permits for tax compliance; personal data is deleted within 90 days of request.

Staff Access & Audit

Only authorised support and security staff can view your account information, and all access is logged. We conduct annual third-party security audits to verify compliance and identify improvements.

Third-Party Sharing Policy

We share data only with payment processors (DANA, OVO, GoPay, QRIS), banking partners for settlement, and legal authorities when required by law. No data is sold or rented to advertisers or other commercial entities.

Your Request Process

To access, correct or delete your data, contact support via chat, email or in-app messages. We verify your identity and respond within 14 days with confirmation or, where applicable, a copy of your stored information.

Common Questions About Your Data and Rights

We've gathered the questions we hear most often from players in Indonesia asking about their privacy, data access and how we handle personal information. If you don't find your answer here, open a support chat or email us and we'll explain in detail.

We collect your legal name, email address, phone number, date of birth, banking details and, where local law permits, a copy of a valid ID for identity verification. We also record your login activity, game history, deposit and withdrawal transactions via DANA, OVO, GoPay or QRIS, and device information like IP address and browser type for security.

Personal data like your name and contact details are deleted within 90 days of account closure. However, transaction records (dates, amounts, payment methods) are kept for seven years where local law permits, to comply with tax and anti-money-laundering regulations. You can request earlier deletion by contacting support.

Yes. Log in, go to Settings > Privacy and Data, then select 'Request Data Export'. We'll compile your account details, transaction history and personal information into a file and email it to you within 14 days. You can also request this via our support team.

No. We never sell or rent your personal data. We share information only with payment processors (DANA, OVO, GoPay, QRIS), banking partners for fund settlement, and legal authorities when required by applicable law. Your data remains yours.

All payment information is encrypted using TLS 1.2 or higher during transmission. Card and bank account details are tokenised — converted into secure codes — so they're never stored as plain text. DANA, OVO, GoPay and QRIS transactions are processed through secure, PCI-compliant payment gateways.

We use session cookies to keep you logged in and prevent fraud. Optional analytics cookies measure site performance and user behaviour. You can disable non-essential cookies in your browser settings at any time; essential cookies for security and login cannot be turned off or the account will not function.

We conduct annual security audits and maintain strict access controls to prevent breaches. If an incident occurs, we notify affected players within 72 hours via email and in-app message, explain what happened, and advise protective steps. We also report to relevant authorities where local law requires.

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